Every new Stateable organization starts with a 14-day free trial of the plan picked at signup. This article covers the day-14 transition: what changes, what doesn't, and what your options are.

From signup onward, a banner at the top of every page (once you're signed in) shows two things: days remaining and uploads used vs. cap. The banner turns yellow at five days remaining and red at one day or after your trial ends.

Your trial turns into a paid subscription on the same plan automatically. You don't have to do anything.

Heads up: If the charge doesn't go through (expired card, bank decline), your org is marked past_due (payment overdue) and the app shows a banner with a direct link to the Stripe billing portal. You get a grace period to update your payment details before anything stops working.

At the end of day 14, your organization is marked trial expired:

Stateable keeps your data for as long as you need after your trial ends. Whenever you're ready, add a payment method on the Billing page and everything goes back to normal.

We can extend trials in certain situations — for example, a tricky statement that Stateable Support is still looking into, or your purchasing process needs another two weeks. To ask for an extension:

We look at each request individually and say yes to most reasonable ones.

There's nothing to do. If you don't add a payment method, you're not charged. Your data stays safe and is there whenever you want to come back.

If you'd like us to delete the org and its data outright, contact Support and ask. We process deletions within a few business days and confirm by email when complete.

The Billing page still works and shows "trial expired" along with the same plan-change buttons a paying customer would have. The fastest way back to everything working again:

Still need a hand? Start a conversation from the Support button in the app, or email [email protected]. We reply within one business day for most tickets.

Last reviewed: 2026-05-27